Henry County Web
Hosting Policy

We recommend you print this page and retain for your records.

My Cottage Web Studio/Henry County Web (hereafter referred to as My Cottage) provides web hosting, and web site design services.  My Cottage reserves the right to suspend or cancel any client's access to any portion or all of My Cottage services, when My Cottage deems that the account has been used inappropriately.  My Cottage reserves the right to refuse service and/or access to its servers to anyone.

User Policy

1. Illegal Activities
2. Adult Content
3. Policy Violations

Web Site Content
Support
Payment Policy and Fees
Refund Policy
Cancellation
Indemnification
Disclaimer

Please Also Read Our Anti-Spam Policy

 

User Policy
My Cottage prohibits sites engaged in:

1. Illegal activities. 

Illegal activities including, but not limited to, storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.
Internet abuse including, but not limited to, spamming* (unsolicited Emailing), distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming My Cottage staff.  Systems abuse including, but not limited to, use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts.

2. Adult content

We do not allow the presentation, promotion or transmission of adult, pornographic or obscene images, text or other content. The determination of what is "adult content" and therefore prohibited shall be solely made by My Cottage.

Policy Violations

Should a policy violation occur, My Cottage reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to My Cottage, including but not limited to, My Cottage's system, servers, connectivity, reputation, business, service, network, operations, or equipment.  The policy violator may be charged a $500 clean up fee.

Web Site Content

The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on My Cottage servers). My Cottage is not responsible for any lost files, information, or data. Should any data need to be recovered from My Cottage's backup components, there will be a charge of $150.  My Cottage does not guarantee to possess the most current copy of a client's website.

Support
Limited customer support is provided via email and the client's control panel help manual.  Additional support via phone is available on a limited basis Monday-Friday 10:00 am. - 6:00 p.m. ET at 1-502-845-4165.  Billing inquiries will be answered within five business days.  Client agrees not to spam support.  My Cottage hosting does not provide custom programming and scripting or support for software programs provided by other companies, such as Microsoft.
Payment Policy and Fees

The minimum contract period is 1 month.

Full payment is required before any hosting service is rendered, which includes renewals. Billing is done on the monthly account anniversary and due before the next billing cycle.  Therefore, the first statement will include two monthly fees, one for the initial month and one for the following month and the initial set-up fee, any pro-rated portion of a month at start-up; thereafter, your monthly billing will include a charge for one month.

In an effort to reduce expenses and conserve natural resources My Cottage Web Studio will invoice you by email, using a PDF attachment.  It is your responsibility to keep My Cottage Web Studio current on your preferred email address.

Payment

Currently My Cottage accepts only check payment by mail.  Checks are to be made payable to My Cottage Web Studio or Joyce K. Meyer.  (In the event that credit card payment is made available clients will be notified of the option and need to authorize that form of payment.) Once an order is successfully submitted, the client is subject to My Cottage's refund policy.

Refunds

You may cancel at anytime. If your cancellation is before the start of your next billing cycle you will not be charged for the next month's hosting service, however, you will still be responsible for any site design expenses and for the any domain name registration fee submitted on your behalf. We will not refund any fees after 30 days.

Payment must be received or services will not be rendered. If payment is not received on time the account will be suspended pending cancellation.  After a specified time the account will be cancelled.

Domain Name Registration Fees

All domain registration renewal fees are separate from My Cottage costs and the client is responsible for timely payment of domain name renewals. Upon arrangement My Cottage can renew or secure your domain name, however, if you have completed your own registration, My Cottage Web Studio will not be responsible for results of your failure to manage your own renewal.

Price Changes

My Cottage reserves the right to change prices at any time.

All monetary transactions will be in $US dollars.
Add-on costs are non-refundable regardless of whether or not the service was used.  "Upcharges" for additional storage space or bytes transferred are non-refundable.
Billing Schedule

Billing for services is emailed to your business or personal address monthly. The invoice will be calculated based on the 1 st of the month.

Late Payments

In the event of a missed payment a reminder will be sent, usually within five working days and will include a statement.  A 1.5% late fee on the remaining balance will be charged and after 30 days your account may be cancelled without further notice.

Account Reactivation

If an account is suspended or cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $30.00 will be required prior to account reactivation.  Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and check processing fees. If an account was cancelled due to policy violation, My Cottage will not reactivate the account.

Cancellation

My Cottage reserves the right to terminate service at any time.  If an account is terminated for a policy violation there will be no reactivation and no refund.  My Cottage reserves the right to delete the policy-violating web site content without notice.

Customers can cancel hosting service at any time.  All account cancellations are to be requested via email to .  If the client requests cancellation, their account will be terminated at the end of the current billing cycle, or immediately.  If the client specifies immediate account termination, My Cottage reserves the right to delete the web site contents without notice.  If an account is cancelled due to non-payment, My Cottage reserves the right to delete the web site contents without notice.

Indemnification

Client agrees to defend, indemnify and hold harmless My Cottage against any liabilities arising out of defective products sold to customers from My Cottage servers, personal injury or property damage caused by products or services sold or distributed from My Cottage servers, any material that infringes or allegedly infringes on the rights of a third party available from My Cottage servers, and any material that libels or allegedly libels a third party available from My Cottage servers.

Disclaimer

My Cottage is not responsible for any damages to any client's business. My Cottage makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of My Cottage's web hosting  service is at the client's sole risk. My Cottage's services are provided on an "as is, as available" basis.

My Cottage does not guarantee that our services will be uninterrupted or error free.  My Cottage will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

In no circumstance will My Cottage be liable for any claims resulting from the use or inability to use My Cottage's services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to My Cottage servers, Name Server problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

Revised 12/6/09


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My Cottage Web Studio
  www.mycottage.com
Copyright 1997-2015 Joyce K. Meyer. All Rights Reserved
This site was created by Joyce K. Meyer, on October 26, 1997.
Last revised on 03/31/15.